Timber is a natural material and, therefore subject to minor natural movement due to seasonal changes and variations in temperature and humidity levels. These will not be considered to be a fault in the product.

Gaps and cups of up to a few millimetres are deemed to be within acceptable tolerances for a natural product of this type.

fromoak ltd cannot accept any liability for movement, distortion swelling or warping to our products caused by their exposure to extremes of temperature or humidity. This will include, but will not be limited to, the introduction of heating for the first time after installation; the presence of damp and the storage of products in damp conditions or near rot affected products.

fromoak ltd will not be held responsible for work or expense issuing from bad workmanship or storage of our products after delivery.

fromoak ltd understands the importance of supplying products within stated anticipated delivery times but is unable to guarantee these, particularly as some factors are outside our control. Plainly we understand the need to keep you informed as soon as any delay in delivery is anticipated.

The liability of fromoak ltd for goods proving to be defective is limited solely to replacement of the goods.

A restocking charge of 20% will be levied on all undamaged goods returned. Proof of purchase is required for all returned goods.

All goods remain the property of fromoak ltd until such time as payment of all monies owed is made.

Made to measure and bespoke orders must be paid for prior to manufacture. In the event of cancellation of the order, after manufacture has commenced, refunds will only be made after costs to date have been deducted.

Claims for damaged or missing goods must be made within 2 working days of collection/delivery and must be confirmed in writing within 5 working days to fromoak ltd together with proof of purchase.

We have an agreement with a local haulier and would be happy to quote you for palletised and fully insured delivery of your order.
 

The above does not affect your statutory rights.